All parcels are sent via Australia Post and a tracking number will be sent to your email address. Pure Iman is not responsible for loss or any damage to your package.

Unfortunately delays from Australia Post may occur from time to time and this is out of our control. Pure Iman is not liable for parcels that show as delivered and go missing (this is also not covered under insurance). If you would like someone to sign for the delivery rather than being left in a safe place, please ensure you contact us to request this or request this through the Australia Post app once you receive the tracking number. 

Australia Wide Delivery Timeframe

Most orders will be shipped within 2-3 business days. Delivery time frame is estimated between 2-5 workings days (within Australia) and in some cases up to 10 working days (eg. Perth, rural or remote locations). If you require a quicker delivery time, please select Express Post as the option during checkout and we will ship your item within 1 business day. Alternatively, please contact us at Pure Iman to see if we can organise a same day delivery if you live in Melbourne.

Pure Iman are not to be held responsible for late deliveries or loss or damage relating to late deliveries.

Incorrect Address or Returned Parcels

If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undelivered, we will need to pass on the postage charge to send it again. Alternatively, we can issue a refund less the shipping costs. If a parcel is undeliverable to the gift recipient, we will be in touch with the person who placed the order to discuss options.

Return Policy

We want your shopping experience with Pure Iman to be as easy and problem free as possible and we want you to be 100% satisfied with your purchase.
If for some reason you are not happy with your purchase, please read our policies below:

Faulty /Damaged Items

If any of our products are faulty or damaged, we will happily replace them or offer a refund. Please send through your order number, details of the issue and photos to contact.pureiman@gmail.com within 7 days of receiving your order. 
We will provide you a return authorisation form to be included with the goods which will need to be returned to us.

Returns

If you would like to return a Pure Iman product because you have changed your mind, we will happily assist with providing a credit note or exchanging your product if we are notified within 7 days of you receiving the item.
All postage and packaging costs will be the customer's responsibility. In the rare event of a return, please ensure your returned item meets the following conditions:

• Goods must be in their original condition – unused, unwashed and with all tags attached.
• Return delivery costs and liability of the product/s to be exchanged are the responsibility of the customer. We highly recommend returning product/s via registered or Express Post with a tracking number, unfortunately we cannot take responsibility for parcels that do not arrive to us. Original delivery costs will not be reimbursed and re-delivery fee will be charged. 
• You must notify us by email contact.pureiman@gmail.com advising reason for return and if you’re seeking a credit note or exchange. If requesting a credit note, we will need to receive the original goods back before credit note is issued. If requesting an exchange, we will need to receive the original goods back before the replacement item is sent.